- All essential features
- Unlimited products
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30 minute welcome call
You'll be assigned an Account Manager who'll give you a welcome call to show you the ropes so you can get your shop set up. They'll also advise you on tips and tricks to get you selling in record time.
- UK based support
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Basic Evolution Mode
Once a year our Evolution Mode team will review your online shop and show you what needs to be improved to increase sales.
- Shop health reports
Up to £50k in online sales per year
- All essential features
- Unlimited products
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6 months Account Manager
You'll be assigned an account manager for the first 6 months with EKM who'll help you design and build your shop, add products and more. They'll also advise you on marketing and how to get your first sales.
- Priority UK support
Jump to the front of the queue and have your support tickets fast tracked and dealt with within a 2 hour SLA window.
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Evolution Mode
Once a year our Evolution Mode team will make improvements to your online shop to increase sales.
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Full analytics
Visualise your shops health and performance with simple yet powerful reports. Identify areas for improvement that'll help you sell more.
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Product urgency features
Show sales countdown times, delivery cut off times and other messages to help convert more customers.
- 5 staff logins
- 6 month money back guarantee
- Gift cards
Allow your customers to purchase gift cards for someone to use on your website at a later date.
Up to £150k in online sales per year
- All essential features
- Unlimited products
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Full time Account Manager
You'll have a direct phone number to reach your Advanced Account Manager who can answer any support questions you have and offer advice, best practices and assistance with features.
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Direct line to Account Manager
Skip any phone call waiting queues with a direct phone number to reach your account manager.
- 24/7 emergency support
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Monthly Evolution Mode
Once a month our Evolution Mode team will make improvements to your online shop to maximise sales.
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Full analytics
Visualise your shops health and performance with simple yet powerful reports. Identify areas for improvement that'll help you sell more.
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Product urgency features
Show sales countdown times, delivery cut off times and other messages to help convert more customers.
- 15 staff logins
- 6 month money back guarantee
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Trade discounts
Your Trade customers will be able to login and see discounted prices. You can assign customers to different trade discount groups and manage the savings they receive on your EKM shop.
- High performance server
- API access
Integrate your own systems and applications with EKM to access your shop data such as orders, customers, products and categories.
- Gift cards
Allow your customers to purchase gift cards for someone to use on your website at a later date.
Up to £1m in online sales per year
- All essential features
- Unlimited products
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Full time Pro Account Manager
Your dedicated Pro Account Manager is at hand to help take care of all of your websites needs. From design and content requests to product uploads, we'll do it for you allowing you to focus on what matters.
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Direct line to Account Manager
Skip any phone call waiting queues with a direct phone number to reach your account manager.
- 24/7 emergency support
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Unlimited Evolution Mode
Make unlimited requests to our Evolution Mode team who will make improvements to your online shop to maximise sales.
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Full analytics
Visualise your shops health and performance with simple yet powerful reports. Identify areas for improvement that'll help you sell more.
-
Product urgency features
Show sales countdown times, delivery cut off times and other messages to help convert more customers.
- Unlimited staff logins
- 6 month money back guarantee
-
Trade discounts
Your Trade customers will be able to login and see discounted prices. You can assign customers to different trade discount groups and manage the savings they receive on your EKM shop.
- Enterprise performance server
- API access
Integrate your own systems and applications with EKM to access your shop data such as orders, customers, products and categories.
- Exclusive payment rates
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Priority design tweaks
For any free design tweaks we agree to make on your shop, we'll complete with work within 1 working day.
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SiteLock™ security
Live website protection and security for 100% peace of mind. This added layer of security ensures you have total confidence in your site protection with daily malware and spam checks plus a verifiable trust seal.
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Website monitoring
We'll constantly monitor your website to ensure it's online and accessible to visitors and provide daily reports to show your website uptime.
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Website uptime guarantee
The EKM Pro Service Level Agreement means that in the unlikely event of your website being offline, we'll refund 1 days shop rental fee for every hour.
- Gift cards
Allow your customers to purchase gift cards for someone to use on your website at a later date.